Providing telephony services based on the data network eliminates the need to use separate networks for data and telephony. The IP telephony system can reduce the costs of implementation, support and expansion of the joint network and, consequently, increase the profitability of the telecommunication network.
The IP telephony system provides the following benefits:
the possibility of constructing a unified telecommunication infrastructure based on the corporate IP network that provides the functionality of corporate telephony system as well as video telephony;
the transparent integrated solution that offers the possibility of common network policy implementation (to ensure quality of service, security, network management, etc.);
the simplicity of geographically distributed telephone and video telephone systems building through distributed structure of architecture solutions;
reducing the channels costs due to their efficient use for joint transmission of voice traffic, data traffic and video applications;
reducing the paying long-distance calls costs;
simplification of telecommunication infrastructure configuration, support and administration;
reducing the total cost of ownership;
the possibility of using modern applications that take advantage of the integration of voice, video and data into a single telecommunication infrastructure;
focus on open protocols support and application programming interfaces (API), which provides the ability to integrate with a wide range of modern applications, currently offered by various manufacturers;
opportunity to develop own applications that are integrated with IP telephony networks.
More efficient use of available resources (communication lines, hardware and software) to service the client calls, that is provided by the Contact Center development.
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